Visit-based timers
Every step tracks real time in department — pauses for parts, approval, or customer holds stop the clock and keep the SLA honest.
Money without leaks
Cost capture per step, RO numbers that reconcile when the ticket closes, vendor estimates, and holding cost per day on every active plan.
Walk-around intake
The recon manager's checklist with photos, per-department line-item requests, and a plan built from what the car actually needs.
A permanent record
Every action lands in the audit spine — who did what, to which VIN, when. Filterable org-wide activity feed included.
Vendors in the loop
Outside shops get their own queue, enter costs on their steps, and hand cars forward — without seeing your money or your board.
Yours to shape
Departments, SLAs, cost policies, plan templates, intake checklists, and per-role permissions are all editable by your admin — no code changes.